Return & Refund Policy

What is your return policy?

We understand that buying online can be tricky, and we want you to love your purchase! That’s why we offer a hassle-free 4 -day return policy for all damage or wrong items—no questions asked.

However, please note that Made-to-Order Gold jewelry, personalised jewellery, perfumes, candles, coins, and God idols are not eligible for returns. Items must be returned in their original packaging and remain unused. Besides, any FREE gift needs to be returned as well, if your order value goes below ₹2199. Refunds will be processed after a thorough check of the returned items as per Grobsi policy.  

How to replace/exchange the product/order?

In case you have received a faulty or incorrect item or you just want to exchange your product for another piece, we allow you to replace the product with the same item or exchange it with another item for upto 4 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.